Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and include any clear plastic outer sleeves and plain white inner sleeves that were included with the item. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@vinyltap.co.uk. Please note that returned items will need to be sent to the following address: Vinyl Tap, 42 John William Street, Huddersfield, West Yorkshire, HD1 1ER, United Kingdom

If your return is accepted, then in the event of an accidental order or changed mind return, the buyer will be responsible for the return cost. If an item isn't as described, we will either provide a return label or reimburse the standard delivery return delivery cost upon return. Instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at sales@vinyltap.co.uk.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and include any clear plastic outer sleeves and plain white inner sleeves that were included with the item. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@vinyltap.co.uk.